1. Acceptance of Terms
These Terms and Conditions ("Terms") govern your access to and use of InvestorGrid, a software-as-a-service platform ("Service") operated by Soto Web Studios LLC, a Georgia limited liability company ("Company," "we," "us," or "our").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You represent that you are at least 18 years old and have authority to bind your organization.
2. Description of the Service
InvestorGrid is a B2B platform designed to help organizations identify, manage, score, and communicate with potential investors using automation, data enrichment, and AI-assisted tools.
The Service may include:
- Prospect ingestion (CSV uploads, third-party APIs)
- Data normalization and enrichment
- AI-generated scoring and analysis
- AI-assisted email drafting
- Email sending and reply tracking
- Pipeline and intent analysis
3. AI Disclaimer (IMPORTANT)
InvestorGrid uses artificial intelligence and automated systems.
You acknowledge and agree that:
- AI outputs are not investment advice
- AI-generated insights, scores, or recommendations may be inaccurate, incomplete, or outdated
- You remain solely responsible for any decisions made using the Service
We disclaim all liability for actions taken based on AI-generated outputs, including but not limited to:
- Fit scores
- Email content
- Prospect classifications
- Enrichment results
4. Accounts & Access
- Accounts are created at the organization level
- You are responsible for maintaining the security of your credentials
- You may not share accounts across unrelated entities
- We may suspend or terminate access for violations of these Terms
5. Free Trials & Subscriptions
- Free trials last 7 days, unless stated otherwise
- Paid subscriptions are month-to-month
- Subscriptions auto-renew unless canceled
- Payments are processed exclusively via Stripe
Refunds
All fees are non-refundable unless required by law or explicitly approved by us in writing.
6. Pricing Changes
We reserve the right to modify pricing, features, or plan limits at any time. Changes will apply to future billing cycles after reasonable notice.
7. Email Outreach & Prospect Data
You acknowledge and agree that:
- InvestorGrid sends emails on your behalf using our infrastructure
- We may analyze replies to assess intent, sentiment, and engagement
- You are responsible for ensuring your outreach complies with applicable laws (e.g., CAN-SPAM, GDPR)
- InvestorGrid does not verify consent or legality of your contact lists
We disclaim liability for:
- Prospect complaints
- Regulatory violations
- Improper outreach practices
8. Data Sources & Enrichment
InvestorGrid may integrate with third-party data providers (e.g., Apollo) and user-uploaded data.
By using the Service, you grant us permission to:
- Normalize, enrich, score, and transform uploaded data
- Store derived and processed versions of that data
- Display analysis results within the platform
We do not guarantee accuracy of third-party data.
9. Ownership & Intellectual Property
Your Data
- You retain ownership of data you upload
- You grant us a license to process that data solely to operate the Service
Platform & Outputs
- The Service, software, and models are owned by Soto Web Studios LLC
- AI-generated outputs and system-derived data are owned by the Company
- We may use anonymized and aggregated data to improve the platform
10. Prohibited Uses
You may not:
- Send spam or unlawful communications
- Scrape, resell, or redistribute platform data
- Reverse engineer or attempt to extract models or logic
- Use the Service for unlawful or deceptive purposes
11. Suspension & Termination
We may suspend or terminate accounts:
- For Terms violations
- For abuse, misuse, or harm to the platform
- Without refund in cases of violation
12. Data Retention
- Accounts cannot currently self-delete
- Subscription cancellation stops billing but does not delete stored data
- Data may be retained indefinitely unless deletion is requested
- We reserve the right to retain backups for operational and legal reasons
13. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."
WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE LAST 3 MONTHS.
WE ARE NOT LIABLE FOR:
- LOST PROFITS
- LOST DATA
- BUSINESS INTERRUPTION
- INVESTMENT LOSSES
15. Governing Law & Disputes
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.
Any dispute shall be resolved by binding arbitration in Georgia, and you waive any right to participate in a class action.